Contact Us

Get in touch with our team — we’re here to help with quotes, bookings, or general enquiries.

Email

ecovisioncleaning@gmail.com

Phone

1300 339 614

Hours

Mon–Sat: 8am–8pm

Service Area

Hobart, Kingston, Rosny, Glenorchy & nearby areas

Frequently Asked Questions

Find quick answers about our services, bookings, safety and quality standards.

Service Scope

1) What areas do you service?

We service Hobart, Kingston, Rosny, Glenorchy, and surrounding suburbs. If you’re outside these areas, contact us and we’ll advise availability.

2) Do you handle both residential and commercial cleaning?

Yes. We provide regular and one-off cleaning for homes, offices, schools, hotels, and accommodation providers.

3) Do you offer end-of-lease or post-construction cleaning?

Absolutely. We provide end-of-lease/move-out cleans and post-construction cleans. Tell us your timeframe and condition; we’ll tailor a checklist and team size.

Booking & Pricing

4) How do I get a quote?

Fill out the contact form with your service type, property size, and preferred date, or email us at ecovisioncleaning@gmail.com. We’ll respond with a tailored quote.

5) What payment methods do you accept?

We accept cash and bank transfer. Commercial clients can be invoiced on agreed terms.

6) Can I book a one-off, urgent or after-hours clean?

Yes. We offer one-off and urgent cleans, and we can work after hours to minimise disruption. Let us know your timing when you enquire.

Operations & Safety

7) Are your cleaners insured and police-checked?

Yes. Our team members are fully insured, trained, and background-checked for your peace of mind.

8) Are you WHS compliant? Do you provide risk assessments?

We operate in line with WHS requirements and provide risk assessments and safe work procedures as needed for commercial sites.

9) How do you handle keys and property access?

We follow strict key-handling protocols and can work with lockboxes or building access systems. Access details are documented with your booking.

10) How long will the clean take? How many cleaners will attend?

Duration and team size depend on property size, condition, and scope. We’ll estimate this in your quote and schedule the appropriate crew.

Products & Environment

11) Do you bring your own equipment and supplies?

Yes. We bring professional-grade equipment and consumables. If you have specific product preferences, let us know and we’ll accommodate where possible.

12) Are your products eco-friendly and safe for kids and pets?

We prioritise eco-friendly products and safe practices. If you require fragrance-free or low-allergen options, we can tailor the products used.

13) Can I customise a cleaning checklist or set priorities?

Absolutely. Share your priorities or a checklist (e.g., kitchens, bathrooms, high-touch surfaces), and we’ll align the scope and timing accordingly.

Trust, Guarantees & Policies

14) Do you offer a quality guarantee?

Yes. If something was missed, contact us within 24 hours and we’ll organise a prompt re-visit or make it right at no extra cost.

15) What is your cancellation or reschedule policy?

Appointments can be rescheduled or cancelled up to 24 hours in advance without charge. Late changes may incur a small fee to cover scheduling.

Still have questions? Email us at ecovisioncleaning@gmail.com or call 1300 339 614.